Refund policy
Refund Policy
At ElderMoor, we are committed to ensuring your satisfaction with every purchase of T-Shirts & Tops, Shorts, and Skirts. If you are not entirely satisfied with your order, we offer a straightforward refund process in compliance with applicable consumer protection laws.
Eligibility for Refunds
You may request a refund within 30 days of receiving your item. To be eligible, the product must be unused, unwashed, and in the same condition as received, with all original tags and packaging intact. Items that are damaged, altered, or show signs of wear will not qualify for a refund.
Non-Refundable Items
Certain items are exempt from refunds, including:
- Gift cards
- Final sale or clearance items (clearly marked at purchase)
- Items returned after 30 days from delivery
How to Initiate a Refund
To start a refund request, please email us at support@eldermoor.com with your order number and a brief description of the issue. We will provide instructions for returning the item. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card issuer to post the transaction.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please initiate a refund for the original item and place a new order through our website.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at support@eldermoor.com within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs, after verifying the issue.
Contact Us
For any questions regarding this policy, please email support@eldermoor.com. We aim to respond within 24-48 hours on business days.